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Office of Quality Management

Contact OQM    

 
  Process Improvement
bulleted navigtion list item Contact Information
 Joe Wolski
Industrial Engineer
wolskijo@mail.nih.gov
301- 402-3440
  

 


OQM can assist in developing new processes or changing existing processes to deliver services at the lowest cost and highest quality. OQM will help you to challenge the "business as usual" mindset and develop service delivery processes that will provide maximum customer satisfaction and quality at the lowest cost.

Specifically, OQM can assist with the following process improvement methods:

Visualization and documentation of your work methods
Identification and reduction of non-value added work
Defining process measures that drive cost and quality
Development of measurement systems to monitor process capability
Correction of the root causes of high cost and poor quality
Development of time, cost, and quality standards that future performance can be measured against